Privacy Policy
Your privacy is fundamental to our mission. This policy explains how we collect, use, and protect your personal information with the highest standards of security and transparency.
GDPR CompliantCCPA CompliantSOC 2 Certified
Last Updated: December 15, 2024
Table of Contents
1. Information We Collect
Personal Information
- Name, email address, and phone number when you register
- Profile information including player preferences and experience level
- Location data when you search for nearby clubs (with your permission)
- Payment information when you make purchases (processed securely through third-party providers)
Usage Information
- How you interact with our platform and services
- Pages visited, features used, and time spent on our platform
- Device information including IP address, browser type, and operating system
- Cookies and similar tracking technologies for enhanced user experience
Gaming Data
- Tournament participation and results
- Club memberships and affiliations
- Game preferences and playing history
- Social interactions within our platform
2. How We Use Your Information
Service Provision
- Create and manage your account
- Connect you with poker clubs and tournaments
- Process transactions and payments
- Provide customer support and respond to inquiries
Platform Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Personalize your experience and recommendations
- Conduct research and analytics for business purposes
Communication
- Send important account and service updates
- Notify you about tournaments and events
- Share promotional offers (with your consent)
- Respond to your questions and support requests
3. Information Sharing and Disclosure
With Your Consent
- Share information with poker clubs when you join or express interest
- Display your profile information to other players (as per your privacy settings)
- Share tournament results and leaderboard information
- Connect you with friends and other players
Service Providers
- Payment processors for secure transaction handling
- Cloud hosting providers for data storage and processing
- Analytics providers to help us understand platform usage
- Customer support tools to provide better service
Legal Requirements
- Comply with applicable laws and regulations
- Respond to legal process and government requests
- Protect our rights, property, and safety
- Prevent fraud and ensure platform security
4. Data Security and Protection
Security Measures
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Multi-factor authentication for account protection
- Secure data centers with physical and digital access controls
Data Retention
- Personal information retained only as long as necessary for service provision
- Account data deleted within 30 days of account closure request
- Transaction records maintained for legal and regulatory compliance
- Anonymous usage data may be retained for analytics purposes
Breach Response
- Immediate investigation and containment of any security incidents
- Notification to affected users within 72 hours of discovery
- Cooperation with law enforcement and regulatory authorities
- Implementation of additional security measures as needed
5. Your Rights and Choices
Access and Control
- Access, update, or delete your personal information at any time
- Download a copy of your data in a portable format
- Control your privacy settings and information sharing preferences
- Opt-out of promotional communications while maintaining account functionality
GDPR Rights (EU Residents)
- Right to rectification of inaccurate personal data
- Right to erasure ('right to be forgotten') under certain circumstances
- Right to restrict processing of your personal data
- Right to data portability and to object to processing
CCPA Rights (California Residents)
- Right to know what personal information is collected and how it's used
- Right to delete personal information (subject to certain exceptions)
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your privacy rights
Questions About Your Privacy?
We're here to help. Contact our privacy team for any questions or concerns.