Support

Support that routes into real systems, not fake live-chat claims.

Use this page for public-web account, discovery, billing, data, and safety issues. Business, partnership, and ad-space requests are separated below so revenue conversations do not get buried in support troubleshooting.

Submit a request Browse help center Check status

Primary channel

Ticket intake

Creates a traceable request ID.

Security issues

Escalated

Use the account/security category.

System state

Live status

Health page reflects public dependencies.

Include details that help us reproduce the issue

For bugs, include the page URL, account email, screenshots if helpful, approximate time, browser/device, and any request ID shown in the app.

Account and login

Password resets, registration, profile access, verification, and session issues.

Forgot-password and reset-password errors should show safe user-facing messages.
Never send passwords or reset tokens in a support request.
For profile-photo requests, say whether your date of birth (18+) is on your profile. No ID is needed for a photo.

Clubs and public data

Public listings, table data, tournament listings, waitlists, and club profile issues.

Report stale tournaments, missing waitlist actions, or mismatched public club data.
Include the club name and page URL.
Club Portal operational issues should include the operator account and workflow.

Payments and receipts

Public player memberships, ad billing, Club Account, receipts, and outstanding balances.

Include the payment flow and whether it was platform billing or club-owned billing.
Do not include full card numbers.
Provider transaction IDs, terminal references, or checkout timestamps help support trace the transaction.

Business and advertising

Ad-space, media buy, partnership, and club onboarding requests use the business form below.

Use the business request form for placements, creative review, media packages, and club partnerships.
Use support only after an active ad, payment, or operator workflow has a technical issue.
Ad-space previews and rates are confirmed from configured inventory, not invented performance claims.

Privacy and safety

Privacy controls, Social Hub reports, impersonation concerns, and inappropriate content.

Report content or users through in-product controls where available.
Profile photos must be appropriate and tied to the verified person.
Social Hub people search should only include public-web social profiles.

Urgent service issues

Use the highest priority only when a production workflow is blocked.

Check /status first for known public dependency issues.
Include affected route, role, account, and action attempted.
Cash, payroll, tournament, or payment blockers should include exact timestamps.

Open system status

Create a support request

Use this for product, account, payment, safety, and public data problems. Ad sales and partnership requests use the separate business form below.

Business, partnership, or ad-space request

Use this for ad placements, high-ticket Social Hub inventory, media packages, club onboarding, integrations, and partnership conversations.

Email fallback

If the support form is unavailable, email support@mypokermaps.com with the same details. Do not include passwords, reset tokens, or full card data.