Privacy Policy
Privacy at a Glance
• We collect data to provide and improve our poker platform services
• We never sell your personal information to third parties
• You have full control over your data (access, export, delete)
• We use industry-standard encryption and security measures
• We're compliant with GDPR, CCPA, and other privacy regulations
1. Information We Collect
1.1 Information You Provide
Account Information:
- Name, email address, phone number
- Date of birth (for age verification)
- Government-issued ID (for verification only)
- Username and password
- Profile photo and bio
Payment Information:
- Credit/debit card details (encrypted, stored by payment processor)
- Billing address
- Transaction history
User Content:
- Posts, comments, and messages
- Club reviews and ratings
- Support communications
1.2 Automatically Collected Information
Usage Data:
- Pages visited, features used, time spent
- Click-through rates, navigation paths
- Search queries, filters applied
Device Information:
- IP address, browser type, operating system
- Device identifiers (for mobile apps)
- Screen resolution, language preferences
Location Data:
- Approximate location (from IP address)
- Precise location (with your permission, for nearby clubs)
1.3 Cookies and Tracking
We use cookies and similar technologies:
- Essential Cookies: Required for site functionality (login, security)
- Analytics Cookies: Help us understand usage patterns
- Advertising Cookies: Deliver relevant ads (with your consent)
- Preference Cookies: Remember your settings
You can control cookies through your browser settings. See our Cookie Policy.
2. How We Use Your Information
We use your information to:
Provide Services:
- Create and manage your account
- Process payments and transactions
- Facilitate check-ins and gameplay
- Manage waitlists and seating
- Provide customer support
Improve Services:
- Analyze usage patterns and trends
- Develop new features
- Conduct research and testing
- Debug and fix issues
Communicate:
- Send transactional emails (receipts, confirmations)
- Send notifications about your account
- Respond to support requests
- Send marketing communications (with your consent)
Safety and Security:
- Verify identity and prevent fraud
- Detect and prevent abuse
- Enforce our Terms of Service
- Comply with legal obligations
Personalize Experience:
- Recommend clubs and tournaments
- Customize content and ads
- Remember your preferences
3. How We Share Your Information
Important: We NEVER sell your personal information.
We share information only in these limited circumstances:
With Service Providers:
- Payment processors (Stripe)
- Cloud hosting (AWS)
- Email service (SendGrid)
- SMS service (Twilio)
- Analytics (Google Analytics)
- Age verification (Stripe Identity)
These providers are contractually obligated to protect your data and use it only as directed.
With Poker Clubs:
- Name and contact information (when you join their club)
- Check-in history and gameplay data
- Payment history related to their club
Clubs need this information to operate. They're bound by separate agreements to protect your data.
For Legal Reasons:
- To comply with law enforcement requests
- To enforce our Terms of Service
- To protect our rights and safety
- In response to valid subpoenas or court orders
Business Transfers:
If StackTrax is acquired or merged, your information may be transferred to the new owner.
With Your Consent:
We may share information for other purposes with your explicit consent.
4. Your Privacy Rights
GDPR Rights (EU Users)
✓ Right to Access: Request a copy of your data
✓ Right to Rectification: Correct inaccurate data
✓ Right to Erasure: Request deletion ("right to be forgotten")
✓ Right to Restriction: Limit how we use your data
✓ Right to Portability: Export your data
✓ Right to Object: Opt out of data processing
✓ Right to Withdraw Consent: Change your mind anytime
CCPA Rights (California Users)
✓ Right to Know: What data we collect and how we use it
✓ Right to Delete: Request deletion of your data
✓ Right to Opt-Out: Opt out of data "sales" (we don't sell data)
✓ Right to Non-Discrimination: Same service regardless of privacy choices
How to Exercise Your Rights:
- Via Settings: Go to Account → Privacy → Data Requests
- Via Email: Contact privacy@stacktrax.com
- Via Phone: Call our privacy team at 1-800-STACKTRAX
We'll respond to verified requests within 30 days (or as required by law).
5. Data Security
We implement industry-standard security measures:
🔐 Encryption
SSL/TLS for data in transit
AES-256 for data at rest
🔑 Access Control
Role-based permissions
Two-factor authentication
🛡️ Monitoring
24/7 security monitoring
Intrusion detection
📝 Audits
Regular security audits
Penetration testing
Data Breach Notification
In the unlikely event of a data breach, we will notify affected users within 72 hours (as required by GDPR) and provide details about the breach and steps to protect yourself.
6. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations:
| Data Type | Retention Period |
|---|---|
| Account data | While account is active + 90 days after deletion |
| Payment records | 7 years (tax/legal requirements) |
| Usage logs | 18 months |
| Support tickets | 3 years |
| Marketing data | Until opt-out + 30 days |
After retention periods expire, we securely delete or anonymize your data.
7. Children's Privacy
18+ Only
StackTrax is not intended for anyone under 18 years of age. We do not knowingly collect information from children under 18.
If we learn that we've collected information from someone under 18, we will delete it immediately. Parents who believe their child has provided information should contact us at privacy@stacktrax.com.
8. International Data Transfers
StackTrax operates globally. Your information may be transferred to and processed in the United States and other countries.
For EU Users:
- We use Standard Contractual Clauses (SCCs) approved by the European Commission
- We ensure adequate data protection in all locations
- You have the same privacy rights regardless of location
9. Third-Party Services
We integrate with third-party services:
- Stripe: Payment processing - Privacy Policy
- Google Analytics: Usage analytics - Privacy Policy
- Twilio: SMS notifications - Privacy Policy
- AWS: Cloud hosting - Privacy Policy
These services have their own privacy policies. We're not responsible for their practices.
10. Changes to This Policy
We may update this Privacy Policy. When we do:
- We'll update the "Last Updated" date
- We'll notify you via email or in-app notification
- Material changes require your consent
- Continued use after changes constitutes acceptance
11. Contact Us
For privacy questions or to exercise your rights:
Data Protection Officer
Email: privacy@stacktrax.com
Phone: 1-800-STACKTRAX (1-800-782-2587)
Mail: StackTrax Inc., Attn: Privacy Team
1234 Tech Street, San Francisco, CA 94105
Supervisory Authority
EU residents have the right to lodge a complaint with their local data protection authority.
Manage Your Privacy
Access your data, manage preferences, or request deletion through our Privacy Portal.
Go to Privacy Portal