MyPokerMaps
Support

Support that routes into real systems, not fake live-chat claims.

Use this page for public-web account, discovery, advertising, club onboarding, billing, and data issues. We no longer advertise unsupported phone lines, satisfaction scores, or instant chat claims on the public site.

Submit a requestBrowse help centerCheck status
Primary channel
Ticket intake
Creates a traceable request ID.
Security issues
Escalated
Use the account/security category.
System state
Live status
Health page reflects public dependencies.
Include details that help us reproduce the issue

For bugs, include the page URL, account email, screenshots if helpful, approximate time, browser/device, and any request ID shown in the app.

Account and login

Password resets, registration, profile access, verification, and session issues.

  • Forgot-password and reset-password errors should show safe user-facing messages.
  • Never send passwords or reset tokens in a support request.
  • For profile-photo requests, ID verification status matters.

Clubs and public data

Public listings, table data, tournament listings, waitlists, and club profile issues.

  • Report stale tournaments, missing waitlist actions, or mismatched public club data.
  • Include the club name and page URL.
  • Club Portal operational issues should include the operator account and workflow.

Payments and receipts

Public player memberships, ad billing, Club Wallet, receipts, and outstanding balances.

  • Include the payment flow and whether it was platform billing or club-owned billing.
  • Do not include full card numbers.
  • Stripe receipt IDs or checkout timestamps help support trace the transaction.

Advertising

Auction, placement, bid, creative, and ad activation questions.

  • Auction winners should pay through the supported checkout flow before activation.
  • Creative review and campaign terms are confirmed before public serving.
  • Projection metrics are estimates, not guarantees.

Privacy and safety

Privacy controls, Social Hub reports, impersonation concerns, and inappropriate content.

  • Report content or users through in-product controls where available.
  • Profile photos must be appropriate and tied to the verified person.
  • Social Hub people search should only include public-web social profiles.

Urgent service issues

Use the highest priority only when a production workflow is blocked.

  • Check /status first for known public dependency issues.
  • Include affected route, role, account, and action attempted.
  • Cash, payroll, tournament, or payment blockers should include exact timestamps.
Open system status

Create a support request

This creates a traceable request when support intake is configured. If intake is unavailable, the page returns a clear error instead of fake success.

Email fallback

If the support form is unavailable, email support@mypokermaps.com with the same details. Do not include passwords, reset tokens, or full card data.